BOTANICAL: HAIR + SKIN + SOUL CARE

FAQ

  • After placing my order, when should I receive my items?  Normally, orders ship in 1-2 business days after placing your order.  All items are shipped priority mail, so transit time for packages is usually 1-3 days depending on where you live. Once your order ships, you will receive an email with a tracking number.
  • Do you ship outside of the United States?   Unfortunately, we do not ship outside of the U.S. right now.
  • What is your exchange/return policy?  If there is something wrong with your order when it arrives, please contact us within 3 days of your order arriving.  If we have made a mistake with your order, we will fix the issue.  Unfortunately, due to the nature of our items, we cannot accept returns unless we have made a mistake with your order.  We want you to be happy with your order, so if you have any questions about what you received and/or on how to use it, please just send us an email!
  • Do you offer wholesale?   Yes, we do offer wholesale to retail shops.  Please see our wholesale page for more info.
  • Do you do custom orders?   We are happy to discuss a custom order with you.  Though we cannot always do so, we are happy to discuss the possibility with you, just send us an email.
  • I am concerned about sustainable packaging, can you tell me more about your packaging process?   We make our packages as eco-friendly as possible. All orders are packaged in recyclable/reused paper to protect glass items. Liquid items have to go into a plastic bag in case of breakage, but you can reuse this bag to store things in! Items are then placed into a muslin bag that you can reuse as well. Any bubble wrap that may be used is reused from packaging that we receive when we order supplies or is made from recycled materials. We encourage you to recycle and/or reuse any packaging and containers that you can!